Sandbox
Free
Staging only, for building and testing.
200 test conversations a month
- Staging environment
- Property templates
- Starter evaluation suite
- Widget with the default theme
Pricing
Priced by conversations,
not by seats
Every plan is a monthly allowance of conversations between your users and the assistant. Payments are activated through sales during the design partner period, and yearly billing gives two months free.
Starter
$299a month
Billed monthly
One Production assistant for a focused rollout.
3,000 conversations a month
- 10 actions
- One Production assistant
- Staging and Production
- Audit log and conversation history
Growth
$999a month
Billed monthly
For platforms rolling the assistant out to every customer.
15,000 conversations a month
- Unlimited actions
- Evaluation history
- Usage export and webhook
- Everything in Starter
Scale
$2,499a month
Billed monthly
For larger user bases and custom policies.
50,000 conversations a month
- Priority support
- Custom policies
- Everything in Growth
Enterprise
Custom
Coming soon
Custom volume, single sign on, a dedicated environment and data residency.
Custom volume
- Single sign on
- Dedicated environment
- Data residency
- Coming soon
Overage on paid plans is billed per conversation at the rate agreed at activation. Payments are activated through sales during the design partner period.
Compare
What each plan
includes
| Feature | Sandbox | Starter | Growth | Scale | Enterprise |
|---|---|---|---|---|---|
| Environments | Staging only | Staging and Production | Staging and Production | Staging and Production | Dedicated environment |
| Conversations a month | 200 test | 3,000 | 15,000 | 50,000 | Custom |
| Actions | Templates in Staging | 10 | Unlimited | Unlimited | Unlimited |
| Production assistants | None | 1 | Included | Included | Included |
| Evaluation history | Current run | Current run | Included | Included | Included |
| Usage export and webhook | No | No | Included | Included | Included |
| Custom policies | No | No | No | Included | Included |
| Support | Community | Priority | Priority | ||
| Single sign on and data residency | No | No | No | No | Included |
| Overage | Pauses at the limit | Per conversation | Per conversation | Per conversation | Custom |
FAQ
Questions
before you commit
What counts as a conversation?
A conversation is one thread between an end user and the assistant, from the first message until it goes quiet. Follow up questions in the same thread do not start a new conversation.
What happens at the limit?
Paid plans continue and the extra conversations are billed at the overage rate agreed at activation. The Sandbox pauses new conversations until the next month.
Who owns the data?
You do. Your documentation, conversation logs and audit log stay in your isolated workspace, and you can export or delete them.
Do you train on our data?
No. Customer documents and conversations are never used to train models.
How does confirmation work?
Before any Write action the user sees a preview of the change and taps Confirm or Cancel. Sensitive actions require a typed confirmation word. There is no setting that turns this off.
Can we pass AI costs to our customers?
Yes. Usage is metered per end customer company and available as an export and a webhook, so you can add it to your own invoices.
Do you have SOC 2?
Not yet. A SOC 2 audit is planned and stated as planned on the Security page.